RETURNSSubject to the following Terms and Conditions, you may return any regularly stocked product, within 30 days from date of invoice for a refund or credit to an alternate purchase. (at JacHOBBY sole discretion)
Special Order, Discontinued and Clearance/Stock Reduction items cannot be returned. All sales on these products are final.
All items being returned must be in new condition, remain unused, and must be in the original packaging. Once an item has been used we will not accept a return for any reason including potential warranty concerns. Some items are subject to the special conditions, please see below.
The original manufacturer, not JacHOBBY, is responsible for all manufacturing defects and liabilities in their product.
If you receive a product that is damaged or thought to be defective out of the package, bring it to us before putting it into service and we can help determine if a manufacturer's defect does exist. JacHOBBY will repair or replace the item at our discretion based on standard practices that each manufacturer sets forth. Please be aware that items of a technical nature such as electronics and engines are serviced or warrantied only by an authorized service center and may have to be sent away for evaluation or repair.
As a courtesy to the customer, if, within 30 days of purchase, a warrantied problem is encountered after the item is put into service and has been subject to normal use, we will contact the manufacturer on your behalf and do our best to resolve the problem. We will not simply replace the item as the manufacturer may choose to repair your item and return it to us. After 30 days from the date of invoice or in instances where the item has been misused or modified in any way other than that intended by the original manufacturer you will need to contact them directly for warranty service.
If you find a part is missing from your product please contact us within 30 days from the date of invoice. On your behalf we will contact the manufacturer to obtain a replacement item or, at our discretion, choose to replace the item from our existing inventory. We strictly adhere to a "No Tamper policy which means we will not remove a component from a product to address warranty or missing part concerns. This ensures you as the customer always get a factory new condition product from JacHOBBY.
Certain items cannot be returned once opened for any reason. This includes all Software, Glue, Paint, Batteries, Glow Plugs, Plastic Models, Rocket Engines/Igniters, Science or Activity kits. Items such as servos, other electronics or Engines that have been mounted are considered used and non-returnable.
Mail Order Returns:
If you want to return something, please do not mark on, or damage the product packaging in any way. Remember, the item must be in new, resalable condition. We protect all shipments with additional packaging when shipping to you, we ask for the same courtesy in return. It is amazing how many people just throw a label or scrawl an address on the product itself to return it and expect to get a refund! It would not be credited with a full refund as chances are we would have to sell it at 'scratch and dent' prices.
Please contact our customer service department at 450-667-9988 to obtain return authorization before sending the return back.
Do not, under any circumstances, return an item, for any reason, without getting prior authorization!
When returning an item, include a written explanation for the return as the person processing your package will not necessarily be the same person you speak to on the phone. Don't forget to include your full name and address so we know who sent the return.
If, by error, we have sent you a product which was not what you had ordered, we will be happy to replace the item for you. Call our customer service department for authorization and return instructions. Again, the item being returned must be in new, unused condition, in the original packaging. Do not use a product if it is not what you had ordered unless you intend to keep the product anyway. We will not accept used merchandise for return and we will not accept packages sent to us COD.
If the return is an item that we shipped to you incorrectly we will credit you with the cost of shipping the returned item. For all other returns, return shipping will be borne by the sender.
In Store Returns:
When returning an item to our retail locations one of the following conditions must be met in addition to those mentioned above: You must provide the original invoice showing the item being returned, dated within the previous 30 days. Or, if you are a customer that is in our system with an account, your purchases will be recorded on your account and we can produce a return from those records. Again, the purchase must have been made within the last 30 days for the system to allow the return to happen. If there is no record of you having purchased the item, the item cannot be returned.
Once gift cards have been purchased, they may not be returned for cash. The value of the card must be applied to the purchase of a product.
Any product that is purchased with a gift card and subsequently returned, the refund will be issued by the same means as it was originally paid. If some of the purchase was paid by gift card, the same amount will be reapplied to the gift card.